About us

Welcome to LumaComb.

At LumaComb, we believe that everyday hair care should be simple, comfortable, and practical.

Our brand focuses on wooden hair combs and grooming accessories that combine natural materials, thoughtful shapes, and everyday functionality.

Whether you are preparing for the day or enjoying a quiet moment of self-care, our goal is to offer practical hair care tools that fit naturally into your daily routine.

1. Who We Are

LumaComb is a brand dedicated to wooden hair combs and everyday grooming accessories.

We focus on offering products that balance appearance, comfort, and practical use.

Our collection includes wooden combs in a variety of shapes and styles, designed for different grooming preferences and daily care routines.

LumaComb is operated by YAOCEI LIMITED, which manages the brand's business operations and customer service.

We believe customers should have access to clear product information, transparent shopping policies, and reliable support before and after purchasing.

2. Our Products

Our product collection focuses on wooden hair combs and grooming tools for everyday use.

Our selection includes:

  • Wooden Hair Combs: Practical combs for daily grooming and hair care.

  • Wide-Tooth Wooden Combs: Designed for gentle combing and everyday hair management.

  • Wooden Massage Combs: Comb designs with rounded teeth or massage-inspired shapes for routine scalp grooming.

  • Animal-Inspired Wooden Combs: Creative designs combining decorative shapes with everyday functionality.

  • Carved Wooden Combs: Wooden combs featuring distinctive shapes, textures, and carved details.

We aim to provide clear descriptions, product images, and specifications so customers can choose products suited to their needs.

Product features and materials may vary by design. Please refer to individual product pages for specific details.

3. Natural Materials and Product Design

Natural wood is an important part of our product collection.

Wooden combs offer distinctive grain patterns, textures, and visual characteristics.

We focus on selecting designs that offer:

  • Comfortable handling.

  • Smoothly finished surfaces.

  • Practical tooth shapes and spacing.

  • Everyday grooming functionality.

  • Natural wood appearance.

Because wood is a natural material, individual products may have slight differences in grain patterns, color, or texture.

These natural variations are normal and do not automatically indicate a product defect.

However, products should match their descriptions and meet applicable quality expectations.

Specific wood types, product dimensions, and other material details are provided on individual product pages where available.

4. Our Approach to Everyday Hair Care

We believe useful hair care tools do not need to be complicated.

Our product selection emphasizes comfort, simple design, and practical functionality.

Different comb shapes may suit different personal preferences and grooming routines.

We encourage customers to review product specifications and select a comb appropriate for their individual needs.

Our products are intended for general personal grooming and everyday hair care.

We do not represent our combs as medical devices or treatments for hair or scalp conditions.

5. Our Commitment to Customers

We aim to make shopping with LumaComb clear and straightforward.

Our approach includes:

  • Providing accurate product descriptions and specifications.

  • Displaying product prices and free standard shipping information clearly.

  • Communicating order processing and delivery estimates.

  • Offering accessible customer support.

  • Maintaining clear return, exchange, and refund procedures.

  • Helping customers resolve product and order-related concerns.

We encourage customers to contact us if they have questions before or after placing an order.

6. Shipping and Order Fulfillment

LumaComb currently ships only to eligible addresses within the United States.

All customer orders are fulfilled and shipped from our U.S. logistics center.

Our standard shipping arrangements are:

Shipping Information Details
Shipping Destination Eligible U.S. addresses
Order Cutoff Time 2:00 PM Pacific Time (Los Angeles)
Processing Days Monday–Friday
Order Processing Time 1–2 business days
Shipping Transit Time 2–5 business days
Estimated Total Delivery 3–7 business days
Standard Shipping FREE on all eligible U.S. orders
Minimum Purchase Requirement None

LumaComb offers free standard shipping on all eligible U.S. orders, with no minimum purchase requirement.

Orders placed and successfully paid before 2:00 PM PT on an eligible business day begin processing on the same business day.

Orders placed at or after the cutoff time, on weekends, or on applicable U.S. public holidays begin processing on the next business day.

Delivery estimates may vary depending on destination, carrier operations, weather, and other circumstances outside our reasonable control.

For complete details, please review our Shipping Policy.

7. Returns and Refunds

We understand that customers may occasionally need to return or exchange a purchase.

LumaComb accepts eligible return and exchange requests submitted within 30 calendar days of delivery.

We accept eligible returns for both defective and non-defective products, including returns due to personal preference, ordering mistakes, or a change of mind.

Both new and slightly used products may qualify for returns or exchanges, subject to the applicable eligibility and hygiene requirements.

Products must not be excessively used, intentionally damaged, contaminated, or materially altered in a manner that creates a health or safety risk.

LumaComb covers return shipping costs for all eligible returns, including defective and non-defective products.

A free prepaid return shipping label is included in the original package.

If the return label is missing or unusable, customers may contact our support team for assistance.

Eligible exchanges are supported, subject to product availability and the applicable return conditions.

We do not charge a restocking fee for approved returns.

Once an eligible returned product has been received, inspected, and the refund approved, we will process the refund within 5 calendar days.

Approved refunds are issued to the original payment method. Additional posting time may be required by the bank or payment provider.

Customers must contact our support team before sending a return or requesting an exchange.

Once a return request is approved, our team will provide the designated return address and return instructions by email.

Please do not send returns to our Hong Kong operations address.

For complete information, please review our Return & Refund Policy.

8. Customer Service Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM Pacific Time (PT), Los Angeles

Saturday: Closed

Sunday: Closed

Applicable U.S. Public Holidays: Closed

Email Response Time: We typically respond within 1 business day.

Messages received outside customer service hours will be reviewed during the next business day's customer service hours.

Pacific Time follows the Los Angeles time zone, including seasonal daylight saving time adjustments.

9. Brand and Business Information

Brand: LumaComb

Operating Company: YAOCEI LIMITED

Customer Support Email: support@lumacomb.com

Telephone: +852 7757 6288

Production and Product Operations Address:

Flat E19, 10/F, No.52 Hung To Road
Kwun Tong, Hong Kong

Order Fulfillment Location: United States

Website: https://lumacomb.com

The Hong Kong address above is used for production and product operations and is not a customer return address.

For return authorization and the correct return address, please contact our customer support team.

10. Get in Touch

We welcome questions about our products, orders, shipping, returns, exchanges, and customer service.

You can reach us by email at:

support@lumacomb.com

You can also use the contact form available on our Contact Us page.

We aim to respond to customer inquiries clearly and assist with product or order-related concerns in a fair and timely manner.

Thank you for choosing LumaComb and making our products part of your everyday grooming routine.