Privacy policy

Last Updated: October 27, 2026

Welcome to LumaComb.

At LumaComb, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit lumacomb.com, purchase our products, contact customer support, request a return or exchange, or otherwise interact with our services.

LumaComb is operated by YAOCEI LIMITED, a company located in Hong Kong. Our online store currently serves customers with eligible shipping addresses within the United States.

Please review this Privacy Policy to understand our information practices and your applicable privacy rights.

1. Personal Information We Collect

We may collect personal information directly from you, automatically through our website, or from service providers involved in operating our business.

Information You Provide

When you place an order, contact us, or interact with our website, we may collect:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing and shipping addresses.

  • Customer account information, if applicable.

  • Order details and purchase history.

  • Customer service inquiries and communications.

  • Return, refund, and exchange information.

  • Return shipping and replacement delivery information.

  • Information you voluntarily provide through forms or other communications.

Payment and Transaction Information

When you make a purchase, payment information is processed through authorized third-party payment providers.

We may receive transaction-related details such as payment confirmation, payment status, transaction identifiers, and limited payment method information.

LumaComb does not directly store complete payment card numbers in its website systems.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Pages viewed and interactions with our website.

  • Referral and traffic information.

  • Approximate location derived from technical information.

  • Cookie identifiers and similar technology data.

  • Shopping cart and checkout activity.

The information collected may vary depending on your interactions, privacy preferences, and the services enabled on our website.

2. How We Use Personal Information

We may use personal information for the following business purposes:

Order Processing and Fulfillment

  • Process and confirm purchases.

  • Verify payment and order information.

  • Prepare, fulfill, and ship orders.

  • Provide order tracking information.

  • Process returns, refunds, exchanges, and cancellations.

  • Arrange approved return shipments and replacement deliveries.

Customer Support

  • Respond to inquiries and customer service requests.

  • Resolve delivery or product issues.

  • Communicate about existing orders.

  • Assist with return labels, exchanges, and refund requests.

  • Provide necessary service notifications.

Website Operations and Improvements

  • Maintain website functionality.

  • Remember shopping cart information and preferences.

  • Analyze website performance.

  • Improve product listings and customer experience.

  • Detect technical issues and prevent unauthorized activity.

Marketing and Advertising

  • Send promotional communications where permitted by law.

  • Measure advertising performance.

  • Display relevant advertisements where permitted.

  • Understand customer interests and shopping behavior.

You may unsubscribe from marketing emails using the unsubscribe link included in applicable marketing messages.

Legal and Security Purposes

  • Prevent fraud and unauthorized transactions.

  • Protect customers and our business.

  • Maintain required records.

  • Comply with applicable legal obligations.

  • Respond to lawful requests and resolve disputes.

Where applicable law requires consent or another specific legal basis for processing, we will handle personal information in accordance with those requirements.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website operations and understand how visitors use our services.

These technologies may include:

Essential Cookies

Help provide basic website functions such as shopping cart management, checkout, security, and session management.

Functional Cookies

Help remember certain website settings and customer preferences.

Analytics Cookies

Help us understand website traffic, visitor interactions, and website performance.

Advertising and Marketing Technologies

Where enabled, help measure advertising effectiveness and support relevant advertising across websites or services.

Some third-party advertising technologies may collect information about your interactions with our website and other websites or services.

You can control or delete certain cookies through your browser settings.

Where applicable law requires additional consent or privacy choices for non-essential cookies or tracking technologies, we will provide those controls.

Disabling certain cookies may affect website functionality.

For information about applicable opt-out rights, please review the Privacy Choices section below.

4. How We Share Personal Information

We may share personal information with service providers and business partners when reasonably necessary to operate our online store, fulfill orders, and provide our services.

These may include:

Shopify

For website hosting, ecommerce functionality, order processing, customer accounts, and related store operations.

Payment Service Providers

For payment processing, transaction verification, fraud prevention, and refunds.

Warehouse, Shipping, and Return Processing Partners

For preparing, shipping, tracking, and delivering customer orders, as well as processing approved returns and exchanges.

LumaComb fulfills and ships eligible U.S. customer orders from its U.S. logistics center.

We may share necessary order and return information, including the recipient's name, delivery or return-related address, telephone number, order number, shipment details, and return authorization information, with fulfillment, shipping, and return processing partners.

This information may be used to arrange prepaid return shipping labels, track return shipments, and coordinate replacement deliveries.

Customer Support and Communication Providers

For responding to inquiries and sending transactional communications.

Analytics and Advertising Partners

Where enabled, for measuring website performance, understanding customer interactions, and supporting advertising services.

Professional Advisers and Legal Authorities

Where reasonably necessary to comply with legal obligations, protect legal rights, prevent fraud, or resolve disputes.

We may also disclose relevant information in connection with a lawful business restructuring, merger, or transfer, subject to applicable privacy requirements.

We expect service providers handling personal information on our behalf to apply appropriate safeguards and use that information consistently with their contractual and legal obligations.

5. Sale, Sharing, and Targeted Advertising

LumaComb does not sell personal information in exchange for money.

However, certain disclosures of personal information to advertising, analytics, or technology partners may be considered a "sale," "sharing," or use for "targeted advertising" under applicable U.S. state privacy laws, even when no money is exchanged.

For example, advertising pixels or similar technologies may involve sharing website activity information with third-party advertising platforms.

Where these activities occur and applicable law provides an opt-out right, we will make the required privacy choices available.

You may request information about, or exercise applicable rights relating to, the sale or sharing of personal information and targeted advertising by contacting:

support@lumacomb.com

You may also use any applicable Your Privacy Choices or data-sharing opt-out controls made available through our website.

Where legally required and technically supported, we will honor applicable recognized browser-based opt-out preference signals, including Global Privacy Control (GPC).

We do not knowingly sell or share the personal information of children under 16 in circumstances prohibited by applicable law.

6. Payment Information and Security

Payment transactions are processed through supported third-party payment providers.

We do not directly store complete credit card or debit card numbers in our website systems.

Payment providers may process information necessary to authorize payments, prevent fraud, complete transactions, and issue refunds.

The handling of payment information by these providers is subject to their applicable privacy practices and security requirements.

We use reasonable safeguards to protect customer information transmitted through our website and associated services.

7. International Data Transfers

LumaComb is operated by YAOCEI LIMITED, located in Hong Kong.

Our business operations may involve service providers and personnel in more than one country.

Customer service, production, and product operations information may be processed in Hong Kong.

Eligible U.S. customer orders are fulfilled and shipped from our U.S. logistics center.

Personal information may be transferred to, stored in, or processed in:

  • The United States.

  • Hong Kong.

  • Other countries or regions where our service providers operate.

Data protection laws may differ between these locations.

Where legally required, we will apply appropriate safeguards and lawful transfer mechanisms for cross-border transfers of personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

Our security measures may include access controls, secure transmission methods, service provider safeguards, and other appropriate protective practices.

However, no method of transmitting or storing information electronically is completely secure.

Therefore, we cannot guarantee absolute security.

If you believe your information has been compromised or you identify a potential security issue, please contact us at support@lumacomb.com.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfillment and customer support needs.

  • Returns, exchanges, refunds, and transaction records.

  • Return shipment and replacement delivery records.

  • Accounting and tax requirements.

  • Fraud prevention and security.

  • Legal and regulatory obligations.

  • The establishment, exercise, or defense of legal claims.

When personal information is no longer reasonably necessary, we will delete, anonymize, or otherwise handle it in accordance with applicable legal requirements.

We may retain certain information where required by law or where a valid legal exception applies.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

  • Requesting access to personal information.

  • Requesting correction of inaccurate personal information.

  • Requesting deletion of personal information.

  • Requesting information about categories of personal information collected or disclosed.

  • Requesting a portable copy of certain information.

  • Opting out of certain sale, sharing, profiling, or targeted advertising activities where applicable.

  • Withdrawing consent where processing is based on consent.

  • Appealing a denied privacy request where required by applicable law.

These rights are subject to applicable legal requirements, exceptions, and verification procedures.

To submit a privacy request, please email:

support@lumacomb.com

Please describe your request and provide enough information for us to identify the relevant records.

We may request reasonable information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against customers for exercising their applicable privacy rights.

11. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable state laws.

Depending on the law and our processing activities, these rights may include:

  • Knowing or accessing personal information collected about you.

  • Requesting deletion of eligible personal information.

  • Requesting correction of inaccurate personal information.

  • Obtaining information about categories of personal information disclosed to third parties.

  • Opting out of the sale or sharing of personal information.

  • Opting out of certain targeted advertising or profiling activities.

  • Limiting certain uses of sensitive personal information, where applicable.

  • Appealing certain privacy-related decisions, where required.

We may collect identifiers, commercial information, internet activity information, approximate location information, and other categories described in this Privacy Policy.

Such information may be disclosed to the categories of service providers and business partners described above.

Where applicable law provides an opt-out right, you can submit a request using the privacy controls available on our website or contact:

support@lumacomb.com

Where required, we will recognize applicable opt-out preference signals and provide any required request or appeal procedures.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Privacy Rights Under the GDPR and Similar Laws

Although LumaComb currently offers shipping only within the United States, visitors from other regions may access our website.

Where the European Union General Data Protection Regulation (GDPR), United Kingdom GDPR, or similar privacy laws apply to our processing activities, individuals may have certain rights.

These may include:

  • Accessing personal information.

  • Correcting inaccurate information.

  • Requesting deletion where legally permitted.

  • Restricting or objecting to certain processing.

  • Requesting data portability.

  • Withdrawing consent where applicable.

  • Lodging a complaint with a competent data protection authority.

Where these laws apply, we will process personal information on an appropriate lawful basis, which may include performance of a contract, compliance with legal obligations, legitimate interests, or consent, depending on the activity.

To exercise applicable rights, contact support@lumacomb.com.

13. Marketing Communications

Where permitted by law, we may send promotional messages about our products, offers, or services.

If you receive marketing emails, you can unsubscribe using the unsubscribe link included in those messages.

You may also contact support@lumacomb.com to request removal from marketing email communications.

Opting out of promotional emails will not prevent necessary service communications relating to purchases, shipping, returns, exchanges, refunds, security, or other transactional matters.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

These third parties may operate independently and have their own privacy policies and information-handling practices.

We are not responsible for independent third-party privacy practices outside our reasonable control.

We encourage you to review the privacy policies of any external websites or services you choose to visit.

15. Children's Privacy

Our website is intended for general audiences purchasing personal-care products and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address that information.

Parents or legal guardians may contact support@lumacomb.com regarding children's privacy concerns.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, information practices, or applicable legal requirements.

When changes are made, we will update the revision date and publish the revised policy on this page.

Where legally required, we will provide additional notice or obtain consent before applying material changes to certain information-processing activities.

We encourage visitors to review this policy periodically.

17. Contact Information

If you have questions about this Privacy Policy, your personal information, or your applicable privacy rights, please contact us.

Brand: LumaComb

Operating Company: YAOCEI LIMITED

Privacy and Customer Support Email: support@lumacomb.com

Telephone: +852 7757 6288

Production and Product Operations Address:

Flat E19, 10/F, No.52 Hung To Road
Kwun Tong, Hong Kong

Order Fulfillment Location: United States

Website: lumacomb.com

Privacy Requests: support@lumacomb.com

We are committed to reviewing privacy-related inquiries and responding in accordance with applicable legal requirements.