Privacy policy
Welcome to LumaComb. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit lumacomb.com or purchase our products.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you visit our website, create an account, place an order, or contact us:
- Personal information, including your name, email address, phone number, billing address, and shipping address
- Order information, including products purchased, transaction details, and customer service communications
- Payment-related information processed by third-party payment providers; we do not store complete payment card numbers
- Device and usage information, including IP address, browser type, operating system, pages viewed, and website usage data
- Information collected through cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Process, fulfill, and deliver your orders
- Provide customer support and respond to inquiries
- Send order updates, shipping notifications, and other necessary service messages
- Improve our website, products, and customer experience
- Prevent fraud, unauthorized transactions, and security issues
- Send marketing communications when you have provided consent or as otherwise permitted by law
- Comply with applicable legal and regulatory requirements
Orders for customers in the United States are fulfilled and shipped from our U.S. logistics center. To complete these orders, we may provide necessary information, such as your name, phone number, shipping address, and order details, to our U.S. logistics and carrier partners.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart information
- Understand how visitors use our website
- Analyze website performance
- Provide personalized content and advertisements where permitted by law
You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Where required by applicable law, we provide appropriate choices regarding certain advertising or data-sharing activities. You may also contact us directly to ask about your applicable privacy choices.
4. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers when necessary to operate our business, including:
- Shopify: for website hosting, ecommerce functionality, and order processing
- Payment providers: to securely process payments and help prevent fraud
- Shipping and warehouse partners: to fulfill and deliver orders; U.S. orders are generally handled by our U.S. logistics center
- Analytics providers: to understand website traffic and improve our services
- Advertising partners: where applicable, to measure advertising performance or provide relevant advertisements
These service providers may use information only as necessary to provide services to us and are expected to take appropriate measures to protect your information.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights, enforce applicable agreements, or resolve disputes.
5. Payment Information
Payment information is securely processed by third-party payment providers.
LumaComb does not directly store complete payment card information.
6. International Data Transfers
LumaComb is operated by YAOCEI LIMITED, a company located in Hong Kong.
Website, customer service, production, and product operations data may be processed in Hong Kong. Fulfillment and shipping for U.S. customer orders take place in the United States.
Your information may therefore be transferred to and processed in Hong Kong, the United States, and other locations where our service providers operate.
We take reasonable measures to protect your personal information and handle cross-border data transfers in accordance with applicable laws.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, complete orders, process returns, and meet accounting and legal requirements.
When information is no longer needed, we will delete or anonymize it in accordance with applicable laws.
9. Your Privacy Rights — GDPR
If you are located in the European Economic Area (EEA), you may have certain rights under the General Data Protection Regulation (GDPR), where applicable, including the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Restrict or object to certain processing activities
- Withdraw consent where applicable
- Request data portability
To exercise applicable rights, please contact us at:
We may need to verify your identity or request before processing certain privacy requests in order to protect your account and personal information.
10. California and Other U.S. State Privacy Rights
If you are a California resident or a resident of another U.S. state covered by applicable privacy laws, you may have certain privacy rights, including the right to know what personal information we collect and use, request correction or deletion of personal information, and, where applicable, opt out of the sale or sharing of personal information for cross-context behavioral advertising.
LumaComb does not sell personal information.
Depending on applicable law, you may also have additional rights relating to the use or disclosure of your personal information.
To exercise applicable privacy rights or ask questions about your privacy choices, please contact us at:
support@lumacomb.com
We will not discriminate against you for exercising privacy rights provided by applicable law.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy policies, or privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it in accordance with applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Updates will be posted on this page. Your continued use of the website after an update means that you acknowledge the revised Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Brand: LumaComb
Operating Company: YAOCEI LIMITED
Email: support@lumacomb.com
Telephone: +852 7757 6288
Production and Product Operations Address:
Flat E19, 10/F, No.52 Hung To Road
Kwun Tong, Hong Kong
Privacy inquiries may be sent to:
support@lumacomb.com