Terms of service

Last Updated: October 27, 2026

Welcome to LumaComb.

These Terms of Service govern your access to and use of the LumaComb online store, including browsing our website, purchasing products, and using our related services.

The website is operated by YAOCEI LIMITED, doing business under the brand name LumaComb.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable law.

Please read these terms carefully before using our website or purchasing products.

1. General Terms

These Terms of Service apply to all visitors, customers, and users of the LumaComb website.

LumaComb reserves the right to update or modify these terms when necessary to reflect changes in our services, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised update date.

Changes will apply prospectively unless otherwise permitted or required by applicable law. Changes to these terms will not retroactively remove rights associated with orders already placed.

Your continued use of the website after updated terms become effective constitutes acceptance of the revised terms, where permitted by law.

2. Online Store Eligibility and Use

By using our website or placing an order, you confirm that you are at least the age of majority in your jurisdiction or are using the website with appropriate permission and supervision from a parent or legal guardian.

You agree to use the website only for lawful purposes and to provide accurate information when placing orders.

You must not:

  • Use the website for unlawful or fraudulent activities.

  • Attempt to gain unauthorized access to our systems or customer accounts.

  • Introduce viruses, malware, or other harmful code.

  • Interfere with the security or normal operation of the website.

  • Misrepresent your identity or provide false payment information.

We reserve the right to restrict access or refuse transactions when reasonably necessary to protect our customers, our business, or the security of our website, subject to applicable law.

3. Product Information

LumaComb primarily offers wooden hair combs and related personal-care accessories.

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability information are accurate and current.

However, actual product appearance may vary slightly due to factors such as:

  • Natural variations in wood grain and texture.

  • Minor differences in natural wood color.

  • Manufacturing and finishing variations.

  • Differences in screen settings and display calibration.

Natural variations do not automatically constitute product defects, provided the product substantially matches its description and meets applicable quality requirements.

Product dimensions, materials, features, and other specifications are provided on individual product pages where applicable.

If we identify an error in product information, inventory, or pricing, we may correct the listing or contact affected customers.

If an order must be canceled because of an error, inventory limitation, or other legitimate reason, we will refund the applicable amount paid.

Nothing in this section limits your rights regarding products that are defective, damaged, misrepresented, or not as described.

4. Product Prices and Availability

All prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.

Product prices and availability may change without prior notice. However, changes to published prices will not automatically change the agreed price of an already accepted order.

LumaComb offers free standard shipping on all eligible U.S. orders, with no minimum purchase requirement.

Applicable taxes and the total payable amount will be displayed during checkout before payment is completed.

We make reasonable efforts to maintain accurate inventory information.

If an ordered product becomes unavailable, we will contact you regarding the available options, which may include cancellation and a refund for the unavailable item.

We do not guarantee continuous availability of every product listed on our website.

5. Orders and Purchases

When placing an order, you agree to provide accurate, complete, and current information, including:

  • Your name.

  • Email address and contact details.

  • Shipping address.

  • Applicable payment information.

Orders are subject to successful payment authorization, inventory availability, and applicable shipping restrictions.

After placing an order, you will receive an order confirmation through the contact information provided at checkout.

An order confirmation acknowledges that we have received your order. Order fulfillment remains subject to applicable verification and processing requirements.

We may refuse or cancel an order for legitimate reasons, including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Unsuccessful or unauthorized payment.

  • Suspected fraudulent activity.

  • Unsupported shipping destinations.

  • Violations of these Terms of Service.

If an order is canceled after payment has been collected, we will refund the applicable amount paid to the original payment method.

For customer-requested cancellations, please refer to our Return & Refund Policy.

6. Payment Terms

Payment must be successfully authorized before an order enters the applicable fulfillment process.

We accept the payment methods displayed at checkout. Available methods may include:

  • Credit cards.

  • Debit cards.

  • PayPal, where available.

  • Other supported third-party payment methods.

Payment availability may vary depending on the checkout configuration and payment provider.

Payment transactions are processed through supported payment service providers.

LumaComb does not directly store complete payment card numbers in its website systems.

Customers are responsible for providing valid payment information and ensuring that sufficient funds or credit are available for the transaction.

All eligible U.S. orders qualify for free standard shipping, regardless of order value.

All applicable product charges, taxes, and total payable amounts will be displayed before payment confirmation.

7. Shipping and Delivery

LumaComb currently ships only to eligible addresses within the United States.

All orders are fulfilled and shipped from our U.S. logistics center.

Our standard shipping arrangements are as follows:

Shipping Detail Policy
Shipping Destination Eligible U.S. addresses only
Order Cutoff Time 2:00 PM Pacific Time (Los Angeles)
Processing Days Monday–Friday
Processing Time 1–2 business days
Shipping Transit Time 2–5 business days
Estimated Total Delivery 3–7 business days
Standard Shipping FREE on all eligible U.S. orders
Minimum Purchase Requirement None

Free standard shipping applies to all eligible U.S. orders, with no minimum order amount.

Orders placed and successfully paid before 2:00 PM Pacific Time (PT) on an eligible business day begin processing on the same business day.

Orders placed at or after 2:00 PM PT, on weekends, or on applicable U.S. public holidays begin processing on the next business day.

Pacific Time follows the Los Angeles time zone, including applicable daylight saving time adjustments.

Delivery timeframes are estimates and may vary due to carrier operations, weather conditions, holidays, or circumstances beyond our reasonable control.

The standard shipping charge for eligible U.S. orders is $0.00 USD and will be reflected at checkout.

For complete information regarding shipping destinations, carriers, tracking, delivery estimates, and restrictions, please review our Shipping Policy.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

LumaComb accepts eligible return and exchange requests submitted within 30 calendar days of delivery.

We accept eligible returns for both defective and non-defective products, including returns due to personal preference, ordering mistakes, or a change of mind.

Return Eligibility

Both new and slightly used products may qualify for returns or exchanges, subject to the applicable eligibility and hygiene requirements.

Products must not be excessively used, intentionally damaged, contaminated, or materially altered in a manner that creates a health or safety risk.

Opening a package, inspecting a product, or limited use does not automatically make a product ineligible for return.

Any applicable product-specific restrictions will be disclosed before purchase.

Free Return Shipping

LumaComb provides free return shipping for all eligible returns, including defective and non-defective products.

A prepaid return shipping label is included in the original package at no additional cost to the customer.

If the return label is missing or unusable, customers should contact our support team for assistance.

Exchanges

LumaComb supports eligible exchanges within 30 calendar days after delivery.

Exchange availability depends on product eligibility and available inventory.

Eligible exchanges include free return shipping, and standard shipping for approved replacement items is free.

Restocking Fees

LumaComb does not charge restocking fees for approved returns.

Restocking Fee: $0.00 USD.

Refund Processing

After an eligible returned item has been received, inspected, and the refund approved, we will process the refund within 5 calendar days.

Refunds are issued to the original payment method, subject to any additional posting time required by the payment provider.

No return shipping fees or restocking fees will be deducted from approved refunds.

Customers must contact our support team for return authorization before shipping any item back.

The designated return address and instructions will be provided by email after the return request is approved.

For complete details, please review our Return & Refund Policy.

Nothing in these terms limits consumer rights or remedies required by applicable law.

9. Order Cancellations

Customers may request cancellation of an order that has not yet shipped by contacting:

support@lumacomb.com

Please include the relevant order number.

If cancellation is completed before shipment, we will refund the full amount paid to the original payment method.

As standard shipping is free for eligible U.S. orders, no standard outbound shipping fee applies to cancellation refunds.

Once an order has entered the shipping process, cancellation cannot be guaranteed.

If an order has already shipped, the customer may request an eligible return or exchange after delivery in accordance with our Return & Refund Policy.

10. Intellectual Property

Unless otherwise stated, website content, including:

  • Brand names and logos.

  • Product descriptions.

  • Product photographs and graphics.

  • Website text and original design elements.

  • Other original materials displayed on the website.

is owned by LumaComb, YAOCEI LIMITED, or used under appropriate authorization.

Such materials may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected content without appropriate authorization, except as permitted by applicable law.

Nothing in these terms restricts lawful uses of website content that do not require our permission.

11. Acceptable Website Use

Users agree not to engage in activities that may compromise the security, availability, or lawful operation of our website.

Prohibited conduct includes:

  • Fraudulent transactions or identity misrepresentation.

  • Unauthorized access to accounts or systems.

  • Distribution of malicious software.

  • Interference with website functionality.

  • Unauthorized collection of customer information.

  • Illegal or abusive use of website services.

We may take reasonable measures to prevent or address misuse, including restricting access to affected services when appropriate.

12. Third-Party Services

LumaComb may use third-party service providers to operate our website and fulfill customer orders.

These may include:

  • Shopify and related e-commerce services.

  • Payment processing providers.

  • U.S. warehouse and fulfillment partners.

  • Shipping and delivery carriers.

  • Return and exchange processing providers.

  • Website analytics providers.

  • Customer support and communication services.

  • Advertising and marketing platforms.

Certain third-party services may be subject to their own terms and privacy policies.

We are not responsible for independent actions of third-party providers outside our reasonable control, to the extent permitted by law.

However, the use of third-party service providers does not eliminate our obligations to customers under applicable law.

For details regarding personal information and data processing, please review our Privacy Policy.

13. Privacy and Personal Information

We respect the privacy of our customers and website visitors.

Personal information collected through our website is handled according to our Privacy Policy and applicable data protection requirements.

Information may be collected and processed for purposes including:

  • Order processing and fulfillment.

  • Payment verification.

  • Shipping and delivery.

  • Return, exchange, and refund processing.

  • Customer support.

  • Website security and improvement.

  • Marketing and analytics, where applicable and permitted.

For further information about the collection, use, sharing, and protection of personal information, please review our Privacy Policy.

14. Website Availability and Information Accuracy

We make reasonable efforts to maintain a secure, functional, and accessible website.

However, website access may occasionally be interrupted due to maintenance, technical issues, third-party service interruptions, or other circumstances.

We may update website features, product listings, and informational content when reasonably necessary.

We do not guarantee uninterrupted website availability.

Nothing in this section limits any obligations or consumer protections imposed by applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, LumaComb and YAOCEI LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control or from misuse of our website or products.

This limitation does not exclude or restrict liability that cannot legally be excluded or limited.

Nothing in these Terms of Service affects your statutory rights concerning:

  • Defective or unsafe products.

  • Products that are materially different from their descriptions.

  • Eligible refunds or returns.

  • Fraud, intentional misconduct, or other liabilities that cannot legally be excluded.

Our obligations regarding eligible returns, refunds, and product quality issues are described in our Return & Refund Policy and applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify LumaComb, YAOCEI LIMITED, and relevant service partners against reasonable third-party claims, losses, or expenses arising directly from your unlawful activities, intentional misconduct, or material violation of these Terms of Service.

This provision does not apply to claims caused by our own negligence, misconduct, or failure to meet legal obligations.

Nothing in this section limits consumer protections that cannot legally be waived.

17. Governing Law and Dispute Resolution

These Terms of Service are generally governed by the laws of Hong Kong, subject to applicable mandatory consumer protection laws and any jurisdictional rules that cannot legally be excluded.

If a dispute arises regarding an order, product, refund, or use of our website, we encourage customers to contact our support team first.

Email: support@lumacomb.com

We will make reasonable efforts to review and resolve customer concerns fairly and promptly.

If a dispute cannot be resolved through direct communication, it may be addressed through applicable legal procedures or other lawful dispute-resolution methods.

Nothing in these terms prevents customers from exercising rights or remedies available under mandatory applicable consumer protection laws.

18. Changes to These Terms

We may update these Terms of Service to reflect changes in our business practices, website services, or legal requirements.

When updates are made, the revised terms and update date will be published on this page.

Material changes will apply in accordance with applicable law.

Updates will not retroactively remove consumer rights arising from orders already placed.

We encourage customers to review this page periodically.

19. Customer Support

Our customer support team operates according to the following schedule:

Business Days: Monday through Friday

Time Zone: Pacific Time (PT), Los Angeles

Closed: Saturdays, Sundays, and applicable U.S. public holidays

We typically respond to customer inquiries within 1 business day.

Requests received outside business days will be reviewed on the next business day.

20. Contact Information

For questions about these Terms of Service, orders, payments, shipping, returns, exchanges, or refunds, please contact us.

Brand: LumaComb

Operating Company: YAOCEI LIMITED

Customer Support Email: support@lumacomb.com

Telephone: +852 7757 6288

Production and Product Operations Address:

Flat E19, 10/F, No.52 Hung To Road
Kwun Tong, Hong Kong

Order Fulfillment Location: United States

The Hong Kong address above is the listed production and product operations address and is not a customer return address.

For return authorization and instructions, please contact our customer support team.

Thank you for choosing LumaComb.