Contact

Thank you for visiting LumaComb.

At LumaComb, we are committed to providing reliable customer support and a smooth shopping experience.

If you have any questions about our products, orders, payments, shipping, delivery, returns, refunds, or exchanges, please contact us using the contact information below or the contact form on this page.

Our customer support team will be happy to assist you.

1. Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM Pacific Time (PT), Los Angeles

Saturday: Closed

Sunday: Closed

Applicable U.S. Public Holidays: Closed

Email Response Time: We typically respond to customer inquiries within 1 business day.

Messages received outside customer service hours will be reviewed during the next business day's customer service hours.

Pacific Time follows the Los Angeles time zone, including seasonal daylight saving time adjustments.

2. Contact Information

Brand: LumaComb

Operating Company: YAOCEI LIMITED

Customer Support Email: support@lumacomb.com

Telephone: +852 7757 6288

Website: https://lumacomb.com

You may contact us by email or through the contact form on this page.

3. Business Operations Address

Production and Product Operations Address:

Flat E19, 10/F, No.52 Hung To Road
Kwun Tong, Hong Kong

This address is used for production and product operations.

It is not a customer return address.

Please contact our customer support team for return authorization and the designated return address before shipping any product back.

4. Shipping Information

LumaComb currently ships only to eligible addresses within the United States.

All orders are fulfilled and shipped from our U.S. logistics center.

Our standard shipping arrangements are:

Shipping Information Details
Shipping Destination Eligible U.S. addresses only
Order Cutoff Time 2:00 PM Pacific Time (Los Angeles)
Order Processing Days Monday–Friday
Order Processing Time 1–2 business days
Shipping Transit Time 2–5 business days
Estimated Total Delivery 3–7 business days
Standard Shipping FREE on all eligible U.S. orders
Minimum Purchase Requirement None

LumaComb offers free standard shipping on all eligible U.S. orders, with no minimum purchase requirement.

Orders placed and successfully paid before 2:00 PM PT on a business day begin processing on the same business day.

Orders placed at or after 2:00 PM PT, on weekends, or on applicable U.S. public holidays begin processing on the next business day.

Processing and transit business days are Monday through Friday, excluding applicable U.S. public holidays.

Delivery estimates may vary due to the destination, carrier operations, weather conditions, or other circumstances outside our reasonable control.

For complete details, please refer to our Shipping Policy.

5. Returns and Refunds

LumaComb accepts eligible return and exchange requests submitted within 30 calendar days of delivery.

We accept eligible returns for both defective and non-defective products, including returns due to personal preference, ordering mistakes, or a change of mind.

Both new and slightly used products may qualify for returns or exchanges, subject to the applicable eligibility and hygiene requirements.

Products must not be excessively used, intentionally damaged, contaminated, or materially altered in a manner that creates a health or safety risk.

LumaComb covers return shipping costs for all eligible returns, including defective and non-defective products.

A free prepaid return shipping label is included in the original package.

If the return label is missing or unusable, please contact our customer support team for assistance.

LumaComb supports eligible exchanges, subject to product availability and the applicable return conditions.

We do not charge a restocking fee for approved returns.

Restocking Fee: $0.00 USD.

Once an eligible returned item is received, inspected, and the refund is approved, we will process the refund within 5 calendar days.

Approved refunds are issued to the original payment method. Additional posting time may be required by your bank or payment provider.

To request a return or exchange, please email support@lumacomb.com and provide your order number and reason for the request.

After approval, our customer support team will confirm the designated return address and provide detailed return instructions by email.

Please do not ship any product back before receiving return authorization. Do not send returns to our Hong Kong operations address.

For complete information, please review our Return & Refund Policy.

6. How to Contact Us About an Order

To help us respond to your inquiry efficiently, please include the following information when available:

  • Your full name.

  • Your order number.

  • The email address associated with your order.

  • A clear description of your question or concern.

  • Your tracking number for shipping-related inquiries.

  • Relevant photographs or videos if the product is damaged, defective, or incorrect.

You can contact our customer support team through the contact form on this page or by email:

support@lumacomb.com

We are committed to reviewing customer inquiries and resolving concerns fairly and promptly.

Thank you for choosing LumaComb.