Contact

For questions about orders, shipping, returns, or products, please use the contact form on this page or email support@lumacomb.com. We reply during business hours, usually within 1 business day.

Customer Service Hours
Monday through Friday, Pacific Time (Los Angeles)
Closed Saturday, Sunday, and U.S. public holidays

Email
support@lumacomb.com

Brand and Operator
LumaComb
Operated by YAOCEI LIMITED

Shipping and Returns
We currently ship only to addresses within the United States. Orders for U.S. customers are fulfilled and shipped from our U.S. logistics center.

If you need to return an item, please contact us and obtain return approval first. After your return request is approved, our customer service team will email you the correct return address. Please do not send a return before receiving approval.

When you contact us, please include your name, order number if available, and a clear description of your question. For product quality issues or shipping damage, please attach relevant photos or video so we can assist you promptly.