Shipping policy

Last Updated: October 27, 2026

Thank you for shopping with LumaComb.

At LumaComb, we are committed to providing clear, transparent, and reliable shipping information. We currently ship only to eligible addresses within the United States. All orders are fulfilled and shipped from our U.S. logistics center.

Please review our shipping policy before placing your order.

1. Shipping Destinations

LumaComb currently ships only within the United States.

Delivery availability is determined by the shipping address and carrier coverage at checkout.

We may be unable to ship to:

  • Addresses outside the United States.

  • U.S. territories not supported at checkout.

  • Certain remote locations.

  • P.O. Boxes or military addresses (APO/FPO/DPO) not supported by our carriers.

If we are unable to fulfill an order due to shipping restrictions, we will contact the customer and issue a refund for any applicable payment already collected.

We do not currently offer international shipping.

2. Order Cutoff Time

Our daily order cutoff time is 2:00 PM Pacific Time (PT), Los Angeles.

  • Orders placed and successfully paid before 2:00 PM PT, Monday through Friday, will begin processing on the same business day.

  • Orders placed at or after 2:00 PM PT will begin processing on the next business day.

  • Orders placed on Saturdays, Sundays, or applicable U.S. public holidays will begin processing on the next business day.

Pacific Time follows the Los Angeles time zone, including Pacific Standard Time (PST) and Pacific Daylight Time (PDT), as applicable.

3. Order Processing Time

Our standard order processing time is 1–2 business days.

  • Minimum processing time: 1 business day.

  • Maximum processing time: 2 business days.

  • Processing days: Monday through Friday.

  • Weekends and applicable U.S. public holidays are excluded.

Processing time includes order verification, preparation, packaging, and handover to the shipping carrier.

Processing begins on the applicable business day determined by our 2:00 PM PT order cutoff time, after payment has been successfully confirmed.

Once your order has shipped, you will receive a confirmation email containing tracking information.

4. Shipping Transit Time

After your order has been processed and dispatched, the estimated shipping transit time is 2–5 business days.

  • Minimum transit time: 2 business days.

  • Maximum transit time: 5 business days.

  • Transit days: Monday through Friday.

Transit time begins after the order has been handed over to the shipping carrier.

The estimated transit time may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

5. Total Estimated Delivery Time

The total estimated delivery time consists of order processing time and shipping transit time.

Shipping Stage Estimated Time
Order Processing 1–2 business days
Shipping Transit 2–5 business days
Total Estimated Delivery 3–7 business days

The total estimated delivery time is 3–7 business days, calculated from the applicable order processing business day.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

Orders placed after the daily cutoff time, on weekends, or on applicable U.S. public holidays begin processing on the next business day.

Delivery times are estimates and are not guaranteed arrival dates.

6. Shipping Rates

LumaComb offers FREE standard shipping on all eligible orders within the United States, with no minimum purchase requirement.

Order Amount Shipping Cost
All Eligible U.S. Orders FREE ($0.00 USD)

Free standard shipping applies to all eligible U.S. orders regardless of order value.

There is no minimum order amount required to qualify for free standard shipping.

Customers will not be charged a standard shipping fee for eligible U.S. orders.

The applicable shipping charge of $0.00 USD and any applicable taxes will be displayed at checkout before payment is completed.

Shipping eligibility is determined by the delivery address and available shipping services at checkout.

7. Shipping Origin and Carriers

All orders are fulfilled and shipped from our logistics center located in the United States.

Depending on the destination and shipping requirements, we may use:

  • USPS

  • UPS

  • FedEx

  • Other qualified U.S. delivery partners

The shipping carrier may vary depending on the destination and available delivery services.

Once your order ships, we will send a shipping confirmation email with tracking information.

8. Order Tracking

After your order ships, you will receive an email containing your tracking number and available tracking instructions.

You can use the tracking information to monitor your package through the designated carrier.

If you have not received your shipping confirmation after the applicable processing period, please contact us at support@lumacomb.com.

9. Local Pickup

LumaComb does not currently offer in-store pickup, warehouse pickup, or local pickup services.

All orders are shipped to the eligible delivery address provided during checkout.

10. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Severe weather or natural disasters.

  • Carrier transportation disruptions.

  • Public holidays or seasonal shipping demand.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

If your shipment is delayed, please review the tracking information or contact our customer support team.

We will make reasonable efforts to assist with shipping-related issues.

11. Lost, Damaged, or Incorrect Deliveries

If your order arrives damaged, contains an incorrect item, or appears to be lost during transit, please contact us as soon as reasonably possible.

We recommend contacting us within 7 calendar days of delivery or after the issue becomes apparent.

Please provide:

  • Your order number.

  • Your tracking number, if available.

  • A description of the issue.

  • Photographs of the damaged item or packaging, if applicable.

We will review the situation and work with the shipping carrier when necessary.

For confirmed shipping errors, defective products, or products damaged during transit, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

The recommended 7-day reporting period does not limit rights available under applicable law.

12. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you discover an error in your shipping address, please contact support@lumacomb.com as soon as possible.

We will make reasonable efforts to update the address before shipment.

However, address changes cannot be guaranteed once an order has entered the shipping process.

If a package is returned because of an incorrect or incomplete address, our customer support team will explain the available options and any applicable reshipping charges before arranging another shipment.

13. Returns and Refunds

LumaComb accepts eligible return requests submitted within 30 calendar days of delivery.

For full details about return eligibility, return shipping responsibilities, refund processing, and damaged or defective products, please review our Return & Refund Policy.

Customers must contact our support team before sending a return shipment.

The designated return address and instructions will be provided after return authorization.

14. Customer Support Hours

Our customer support team operates according to the following business schedule:

Business Days: Monday through Friday

Time Zone: Pacific Time (PT), Los Angeles

Closed: Saturdays, Sundays, and applicable U.S. public holidays

We typically respond to customer inquiries within 1 business day.

Inquiries received outside business days will be reviewed on the next business day.

15. Contact Information

For questions about shipping, delivery, tracking, returns, or an existing order, please contact us.

Brand: LumaComb

Operating Company: YAOCEI LIMITED

Customer Support Email: support@lumacomb.com

Telephone: +852 7757 6288

Production and Product Operations Address:

Flat E19, 10/F, No.52 Hung To Road
Kwun Tong, Hong Kong

Order Fulfillment Location: United States

We are committed to providing reliable customer support and resolving shipping-related concerns fairly and promptly.