Shipping policy

At LumaComb, we are committed to providing a clear and reliable shipping experience. We currently ship only to addresses within the United States. All orders are fulfilled and shipped from our U.S. logistics center.

1. Where We Ship

LumaComb currently ships only within the United States.

We may be unable to deliver to certain locations, including:

  • Addresses outside the United States
  • U.S. territories where shipping is not available at checkout
  • Some remote areas, P.O. Boxes, or military addresses (APO/FPO/DPO) where the carrier is unable to deliver

If we are unable to fulfill an order because of a shipping restriction, we will contact you and cancel the order or refund the applicable amount paid.

2. Order Cutoff Time

Order cutoff time: 2:00 PM Pacific Time (Los Angeles).

Orders placed before 2:00 PM PT on a business day will begin processing on the same business day.

Orders placed at or after 2:00 PM PT, or on a Saturday, Sunday, or U.S. public holiday, will begin processing on the next business day.

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed and the applicable cutoff time has been met.

Business days are Monday through Friday, excluding U.S. public holidays. Weekends and public holidays are not counted as processing days.

After your order ships, we will send you a shipping confirmation email with tracking information.

4. Transit Time and Estimated Delivery Time

Transit time after shipment is typically 3–7 business days for eligible U.S. destinations.

The total estimated delivery time is 4–10 business days, including order processing and transit time.

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier performance, weather conditions, and other factors outside our control.

5. Shipping Rates

  • Free shipping on orders of $50 USD or more
  • Standard shipping: $4.99 USD on orders under $50 USD

Applicable shipping charges will be displayed at checkout before payment.

6. Shipping Carriers and Tracking

All orders are fulfilled and shipped from our U.S. logistics center. Depending on the destination and shipping requirements, we may use U.S. carriers and delivery partners, including:

  • USPS
  • UPS
  • FedEx
  • Other local delivery partners

A tracking number will be provided by email after your order ships. You can use the tracking number to monitor your shipment.

7. No Local Pickup

LumaComb does not offer store pickup or local pickup.

All orders are shipped to the delivery address provided at checkout.

8. Delays, Lost, or Damaged Packages

Delivery delays may occur due to U.S. public holidays, severe weather, carrier delays, or other circumstances beyond our control.

If your package is confirmed as lost or your order arrives damaged, please contact us within 7 days of the delivery date shown in the carrier tracking information.

Please provide:

  • Your order number
  • Your tracking number
  • Photos of the damage, if applicable

Returns and refunds related to product defects, incorrect items, or shipping damage are handled in accordance with our Refund Policy.

9. Customer Service Hours

Customer support follows the same business calendar as order processing:

  • Monday through Friday
  • Pacific Time (Los Angeles)
  • Closed on Saturdays, Sundays, and U.S. public holidays

We typically respond to emails within 1 business day during customer service hours.

10. Contact

If you have questions about shipping, delivery, tracking, returns, or an existing order, please contact us:

Brand: LumaComb

Operating Company: YAOCEI LIMITED

Email: support@lumacomb.com

Telephone: +852 7757 6288

Production and Product Operations Address:
Flat E19, 10/F, No.52 Hung To Road
Kwun Tong, Hong Kong

Customer service inquiries may be sent to:

support@lumacomb.com